Terms of Service

Welcome to Astralis AI Solutions (“Astralis,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our websites, software, AI tools, automations, voice/chat agents, services, subscriptions, and any related products offered directly or indirectly by Astralis (collectively, the “Services”).

By accessing or using our Services, you (“Client,” “User,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you may not use our Services.

Overview of Services

Astralis AI Solutions provides:

Smart website development

AI voice and chat agent deployment

CRM setup and automation workflows

SEO and Google Business Profile management

Reputation management

Branding and creative services

Subscription-based software access (powered by third-party platforms such as GoHighLevel)

Ongoing maintenance, consulting, and support

Astralis may update, modify, or discontinue any part of the Services at any time.

Eligibility

You must:

Be at least 18 years old

Provide accurate and complete information

Have the legal authority to bind the business you represent

Account Registration & Security

Some Services require account access through Astralis or third-party platforms (e.g., GoHighLevel, OpenAI, Twilio).
You agree to:

Maintain confidentiality of login credentials

Notify us immediately of any unauthorized access

Accept full responsibility for activity under your account

Astralis is not responsible for lost or compromised credentials.

Payments, Fees & Renewals

4.1 Implementation Fees

One-time onboarding, setup, or development fees are billed upfront and are non-refundable unless otherwise stated in writing.

4.2 Monthly Subscription Fees

Your ongoing monthly subscription fee begins the day your account or project is activated.
Subscriptions renew automatically every 30 days unless cancelled in accordance with Section 10.

4.3 Usage Fees (AI, SMS, Phone, Email)

You acknowledge that certain Services incur usage-based charges billed through third-party vendors such as Twilio, Mailgun, or OpenAI.
These may include:

AI message/voice usage

SMS/MMS messaging

Call minutes

Email sending

These fees are not included in your Astralis subscription and may vary.

4.4 Late Payments

Invoices not paid within 7 days of the due date may result in suspension of services until the balance is resolved.

4.5 No Refunds

Astralis maintains a strict no-refund policy on all implementation fees, subscription renewals, and usage fees unless explicitly stated in writing.

Client Responsibilities

You agree to:

Provide accurate business information

Maintain any required third-party accounts (domains, hosting, phone numbers, etc.)

Approve and review website copy, branding, or automation logic

Supply login access when required

Respond in a reasonably timely manner for project completion

Astralis is not responsible for delays caused by missing approvals, missing content, or client inaction.

Intelectual Property

6.1 You Own Your Brand Assets

You retain ownership of:

Your logos

Your business information

Your uploaded content

Your provided creative materials

6.2 We Own Our Systems & Frameworks

Astralis retains all rights to:

Proprietary automations

AI agent scripts

Software configurations

Custom workflows

Internal processes

Templates & strategic frameworks

These may not be copied, resold, or used outside of your Astralis account.

Third-Party Tools & Integrations

Astralis uses software from third parties, including:

GoHighLevel

Twilio

OpenAI

Stripe

Mailgun

Google

Meta

Other industry platforms

By using our Services, you agree to those third-party terms as well. Astralis is not liable for outages, rate changes, downtime, or performance issues affecting these tools.

AI & Automation Disclaimer

AI-powered responses, voice calls, and automations are not guaranteed to be 100% accurate.
You agree that:

AI outputs may vary

AI responses should not be treated as legal, financial, or medical advice

You are responsible for reviewing critical AI-generated content

Astralis is not liable for decisions made based on AI outputs

Website, SEO & Reputation Disclaimer

Astralis does not guarantee:

Google search rankings

Lead volume

Revenue increases

Review generation

Specific conversion rates

Specific appointment volumes

These outcomes depend on many variables outside our control (competition, business practices, marketing spend, location, website content, seasonality, etc.).

Cancelation & Termination Policy

10.1 Client-Initiated Cancellation

You may cancel anytime with written notice (email or ticket).
Cancellations take effect at the end of your current billing cycle.
No refunds are issued for unused time.

10.2 Astralis-Initiated Termination

We may suspend or terminate accounts for:

Nonpayment

Abusive behavior

Illegal activity

Violations of these Terms

Misuse of AI or automated systems

All unpaid balances remain due.

Project Timelines & Deadlines

Project timelines depend on:

Client responsiveness

Content delivery

System requirements

Astralis is not responsible for delays caused by the client or by third-party platforms.

Confidentiality

Both parties agree to keep confidential the business, login credentials, documentation, and trade secrets exchanged during the engagement.

Limitation of Liability

To the fullest extent permitted by law:

Astralis is not liable for indirect, incidental, punitive, or consequential damages

Astralis’ total liability is limited to the amount paid by you in the last 30 days

No warranty is provided regarding outcomes, performance, or revenue growth

You agree that all services are provided “as-is” and without guaranteed results.

Indemnification

You agree to indemnify and hold Astralis harmless from claims, losses, or damages arising from:

Misuse of our services

Misuse of AI tools

Violations of laws or regulations

Inaccurate content supplied by you

Unauthorized access caused by your account security issues

Data & Privacy

We follow industry-standard security practices, but no system is entirely secure.
You acknowledge that:

Data transmitted electronically carries risk

Astralis is not responsible for breaches outside our reasonable control

Clients must follow proper data-security steps on their accounts

Refer to our Privacy Policy for full details.

Service Modifications

Astralis may update features, adjust pricing, modify tools, or change third-party integrations at any time.
We will notify clients of material changes when required.

This document was last updated on April 15, 2022

Governing Law

These Terms are governed by the laws of the State of New Jersey.
All disputes will be resolved through binding arbitration in New Jersey unless both parties agree otherwise.

This document was last updated on April 15, 2022

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our services or your experience, you may contact us at [email protected]

This document was last updated on January 1, 2026.

© Copyright 2025. Astralis AI Solutions. All rights reserved.